TrackingMore, a leading shipment tracking platform offers a comprehensive package tracking solution for eCommerce and logistics businesses. For the 2023 Black Friday Cyber Monday (BFCM) rush, TrackingMore is fully geared up to help enhance the post-purchase service for e-commerce retailers.
Forecast of Peak Season in 2023
The 2023 Deloitte holiday survey reveals that consumers expect to spend an average of $1,652, a record high since before the pandemic in this holiday season. With customer engagement at 95% and a significant portion bracing for higher prices, e-commerce retailers have an invaluable opportunity to win a big e-commerce success this peak season.
Enhance BFCM Revenue with TrackingMore
In anticipation of BFCM 2023, e-commerce retailers are equipped with TrackingMore’s comprehensive order tracking solution to minimize WISMO inquiries and alleviate customer service demands. These solutions not only reduce operational expenses but also bolster customer satisfaction and loyalty. Consequently, retailers can allocate more resources towards initiatives that boost sales. BFCM profits are within reach this year with TrackingMore.
Optimal Order Tracking Solution
TrackingMore boasts state-of-the-art technology providing a suite of exclusive features tailored to eCommerce business.
• Robust Tracking API
Till November 2023, TrackingMore’s leading tracking API has integrated with 1178 global carriers including USPS, FedEx, and DHL to make its status great. TrackingMore API enables businesses to track packages in real time from multiple global logistics service providers (LSPs) directly. This can optimize their delivery routes to reduce operational costs and improve logistics performance. All tracking updates are consolidated into one comprehensive dashboard, eliminating the hassle of toggling between different platforms.
• Comprehensive Shipment Dashboard
The shipment visibility dashboard possesses a unified format of carrier data, updating on the latest status of packages automatically, which makes it possible for retailers to monitor thousands of packages, especially in peak season. Businesses can respond to the exceptions at the first sign of trouble to ensure on-time delivery. Moreover, the automatic order synchronization across various platforms such as Amazon, WooCommerce, and Klaviyo simplifies the complexities of peak season operations. Bs also have the capability to export shipment analytics, providing valuable insights to enhance shipping strategies.
• Branded Tracking Page
TrackingMore also introduced the feature of a branded tracking page that enables shoppers to track order status on the business’s website. Not only does this custom tracking page help businesses engage with shoppers longer on their website, but also opens up additional marketing opportunities. Furthermore, it serves as a platform for collecting shipping reviews from customers which allows businesses to improve their shipping service and assist in selecting more reliable logistics partners.
• Automated Shipment Notifications
With TrackingMore’s automated shipment notifications feature, businesses can inform their customers at every delivery checkpoint in a smooth flow of emails or SMS messages, effectively eliminating customers’ anxiety. This streamlines customer communication and fosters a positive post-purchase experience, minimizing negative interactions and enhancing overall customer satisfaction.
The Shein Success Story with TrackingMore
In the cutthroat realm of global eCommerce, Shein-a titan in the fast-fashion industry-grappled with significant order tracking challenges. Swamped with a deluge of “Where Is My Order?” questions, Shein found itself in dire need of an intelligent shipment tracking solution.
The integration of TrackingMore’s real-time tracking API and automated notifications enabled Shein to regain control over the situation, reversing the tide of overwhelming ‘WISMO’ inquiries and significantly improving operational efficiency, thereby elevating the brand’s stature and surpassing fashion retail giants, like H&M and Zara.
“With TrackingMore API, our workflow efficiency has significantly improved since the customer service team can focus more on improving the service quality, rather than addressing WISMO calls constantly, which comes with continuously increased customer satisfaction.” said Hao Xu, CTO of Shein.
Unlock Savings with Exclusive Peak Season Offers
This BFCM, TrackingMore is excited to roll out an array of exclusive discounts tailored for both new and existing customers.
If you’re seeking a premier order tracking solution or aiming to manage surge peak eCommerce traffic, TrackingMore empathizes with your needs and is ready to support your business’s success with significant savings. Plus, subscribing to the annual package now offers the added benefit of extra savings on top of existing discounts.
Additionally, Shopify sellers leveraging the TrackingMore app will enjoy tailored offers:
• 15% OFF on new subscriptions for non-paying users;
• 20% OFF on the current month for paid subscribers who upgrade.
Seize this opportunity from November 20th to December 31st, 2023. To learn more and take advantage of these offers, visit our event page which could redefine your BFCM success.
About TrackingMore
Diving into the eCommerce and logistics industry, TrackingMore offers a sophisticated tracking solution with a range of customized features to enhance post-purchase service. TrackingMore’s powerful tracking API integrated with 1,100+ carriers helps e-commerce retailers and even marketplaces track packages in real-time with 99.9% API uptime. With automated webhook notifications and a comprehensive shipment dashboard, retailers can monitor their orders with ease. For the post-purchase experience, the SMS and email shipment notification bridge the gap between sellers and buyers while a branded tracking page enhances brand visibility and customer loyalty. Moreover, the customized function bestows buyers with second-marketing opportunities to boost repeat sales.
Media Contact
Company Name: TrackingMore
Contact Person: Cici Chen, Marketing Manager
Email: Send Email
Country: HongKong
Website: https://www.trackingmore.com